Shipping & Policies

Shipping:

  • Free shipping in Canada on orders $200+ NO CODE REQUIRED.
  • Shipping rates calculated at checkout.
  • Your order will be shipped within 4 to 7 days after purchased. Made to order items can take up to 10 business days to ship.
  • Orders ship from Blue Mountains, Ontario.
  • Shipping fees are non-refundable. 

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Customer provides return shipping fee.

You can always contact us for any return question at thepineapplexperience@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, custom orders or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thepineapplexperience@gmail.com.

Coupon Policy: Coupons Cannot Be Combined

🚫 Please note that multiple coupons cannot be combined on a single order. Only one coupon code can be applied per transaction.

✨ We appreciate your understanding as we work to provide fair and transparent pricing for all our customers.

If you have any questions or need assistance, feel free to reach out to our customer support team.

Happy shopping!

Market Adventures